Organization Subprocess Customer Support

Organization Subprocess Customer Support Manager

Guidelines

Overview

The purpose of the Organization Subprocess Customer Support Manager Guidelines is to provide Organization Subprocess Customer Support instructions for the role of Organization Subprocess Customer Support Manager. These Guidelines are divided into areas based on the class of activities: Administrative tools, Submit Help Request, Review and Assign Help Request, Execute Help Request, Closeout Help Request, Follow-up Help Request, and Analysis.

Organization: ORG

Guidelines

  1. Administrative Tools
  2. Submit Help Request
  3. Review and Assign Help Request
  4. Execute Help Request
  5. Closeout Help Request
  6. Follow-up Help Request
  7. Analysis

1. Administrative Tools

-Administrative Tools-
 Register
 Login
 Change Password
 Forgot User ID/Password
 Frequently Asked Questions (FAQs)
 Change Role 
 Regulations and References

-Registration Approval-
 Approve Registration

2. Submit Help Request

-Submit Help Request-
Submit Help Request

3. Review and Assign Help Request

-Review and Assign Help Request-
Review and Assign Help Request

4. Execute Help Request

-Execute Help Request-
Execute Help Request

5. Closeout Help Request

-Closeout Help Request-
Closeout Help Request

6. Follow-up Help Request

-Follow-up Help Request-
Follow-up Help Request

7. Analysis

-Report Tools-
 Report Tools

Implementation:

Mockup (html)
Implementation (html)

Contacts:

Name- Phone-Email (mailto-hyperlink)

References:

Title- Author- Library (html)